Once your order has been shipped, you’ll receive an email with a tracking link. You can use this link to follow your delivery in real-time.
If you haven’t received tracking details within 3 business days, please contact our team at uk@theconfidenceshop.eu
If your order arrives damaged, faulty, or incorrect, we’ll fix it immediately.
What to do:
Contact us at uk@theconfidenceshop.eu within 2 days of receiving your package.
Attach clear photos of the damaged or incorrect item(s).
We’ll arrange a free replacement or resend.
You won’t need to return the damaged item unless we specifically request it.
The shipping expenses are paid by the client. We always want you to be fully satisfied with your purchase. If something isn’t right, you can return your products within 30 days of receiving them — no explanation needed.
How to return your order:
Email refund@theconfidenceshop.eu within 30 days of delivery.
Include your order number or invoice in the email.
Make sure your products meet the conditions below.
Ship the products back to the address our team provides.
The shipping expenses are covered by the customer.
Conditions for a valid return:
The products are unopened, unused, and in their original packaging.
There are no traces of use, stains, modification, or damage.
The order number or original invoice is included in the return.
Once we receive and inspect your return, we’ll issue a refund for the full product amount (excluding shipping) to your original payment method within 14 business days.
Once your order has been shipped, you’ll receive an email with a tracking link. You can use this link to follow your delivery in real-time.
If you haven’t received tracking details within 3 business days, please contact our team at uk@theconfidenceshop.eu
If your order arrives damaged, faulty, or incorrect, we’ll fix it immediately.
What to do:
Contact us at uk@theconfidenceshop.eu within 2 days of receiving your package.
Attach clear photos of the damaged or incorrect item(s).
We’ll arrange a free replacement or resend.
You won’t need to return the damaged item unless we specifically request it.
The shipping expenses are paid by the client. We always want you to be fully satisfied with your purchase. If something isn’t right, you can return your products within 30 days of receiving them — no explanation needed.
How to return your order:
Email refund@theconfidenceshop.eu within 30 days of delivery.
Include your order number or invoice in the email.
Make sure your products meet the conditions below.
Ship the products back to the address our team provides.
The shipping expenses are covered by the customer.
Conditions for a valid return:
The products are unopened, unused, and in their original packaging.
There are no traces of use, stains, modification, or damage.
The order number or original invoice is included in the return.
Once we receive and inspect your return, we’ll issue a refund for the full product amount (excluding shipping) to your original payment method within 14 business days.
